1. Introduction
Vexloro LLC is committed to ensuring your satisfaction. This policy explains our process for returns, exchanges, and refunds.
2. Eligibility for Returns
Items must be unused, in original packaging, and in the same condition as received. Returns must be requested within 30 days of delivery.
3. Non-Returnable Items
Certain items may not be eligible for return if they are personalized, used, or damaged by the customer.
4. Return Process
To initiate a return, contact our customer support team at support@vexloro.com or call +1 (502) 942-4254. You will receive instructions and a return authorization.
5. Return Address
All approved returns should be sent to:
Vexloro LLC
311 W Main St, Richmond, Kentucky, 40475, United States
6. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
7. Refund Processing
Once we receive your returned item, we inspect it and process your refund within 7 business days. Refunds will be issued using the original payment method.
8. Exchange Policy
Exchanges are subject to product availability. Contact us to arrange an exchange if your item qualifies.
9. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We will provide a replacement or full refund at no additional cost.
10. Cancellations
Orders can be canceled before shipment. Contact us promptly at support@vexloro.com or call +1 (502) 942-4254 to cancel.
11. Contact Us
For any questions about returns or refunds, please contact:
Email: support@vexloro.com
Phone: +1 (502) 942-4254
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)